Refund policy

Returns, Exchanges & Cancellations

At September Sun Candle Co., each product is hand-poured and packaged with care. Because of the nature of our small-batch products, we do not accept returns once an item has been used. However, your satisfaction matters deeply to us, and we’re happy to make things right if there’s a problem with your order.

Returns: If you’d like to return an unused product, please email us at shopseptembersun@gmail.com within 5 days of delivery. Once your return is approved, you can ship your item(s) back to us.

• You are responsible for the return shipping cost.
  
• Items must be unused, in their original packaging, and in the same condition you received them.
  
• Once we receive your return, we’ll issue your refund (excluding shipping costs) back to your original payment method.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery at shopseptembersun@gmail.com with your order number and a photo of the issue. We’ll review the situation and arrange a replacement or refund if appropriate.

If you need to cancel an order, please reach out within 24 hours of purchase. Once your order has been processed or shipped, cancellations are no longer possible.

All sale items and custom products are final sale and not eligible for return or exchange.

We appreciate your understanding and support of our small business — every candle is made with care, and we want you to love the glow it brings to your space.