Citrus Basil Wax Melt

We want you to love your September Sun products as much as we love making them. If for any reason you’re not completely happy with your order, here’s how we can help:

Returns: If you’d like to return an unused product, please email us at shopseptembersun@gmail.com within 14 days of delivery. Once your return is approved, you can ship your item(s) back to us.

• You are responsible for the return shipping cost.
  
• Items must be unused, in their original packaging, and in the same condition you received them.
  
• Once we receive your return, we’ll issue your refund (excluding shipping costs) back to your original payment method.

Final Sale Items

Any product marked on sale at the time of purchase is final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with photos, and we’ll make it right.

Read our full return policy here: Return Policy

Candle Care Tips

To enjoy your candle safely and get the longest, cleanest burn possible, follow these simple tips:

1. Trim Your Wick

Before each burn, trim your wick to ¼ inch. This helps prevent soot, mushrooming, and uneven flames.

2. Let It Burn Evenly

When lighting your candle for the first time, allow it to burn until the melted wax reaches the edges of the jar (usually 2–3 hours). This helps prevent tunneling and ensures an even burn each time.

3. Burn Time Matters

Don’t burn your candle for more than 4 hours at a time. Extinguish it, let it cool, and trim the wick before relighting.

4. Keep It Safe

Always burn your candle on a heat-resistant surface, away from drafts, pets, children, or anything that can catch fire. Never leave a burning candle unattended.

5. Know When It’s Time

Stop burning your candle when about ½ inch of wax remains at the bottom of the jar. This prevents overheating and protects the vessel.

6. Reuse or Recycle

Once finished, clean out your jar and repurpose it for matches, trinkets, or small plants — or recycle it responsibly.

✨ A little care goes a long way — it helps your candle last longer, burn cleaner, and glow just as beautifully as the day you lit it.